Last updated: October 20, 2026
LRG Labs ("LRG Labs," "we," "us," or "our") operates lrglabs.com. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described here.
Policy at a Glance
- What we collect: contact, shipping, and order details you give us, plus basic device and browsing data.
- Why: to process and ship orders, support your account, prevent fraud, and improve our store.
- Who we share it with: only service providers that help us run the store (payments, shipping, email, hosting) and authorities when the law requires it.
- What we don't do: we do not sell your personal information.
- Your choices: you can access, correct, or delete your data and unsubscribe from marketing at any time.
1. Information We Collect
Information you provide
- Account details: name, email address, and password when you create an account.
- Order details: billing and shipping address, phone number, and the products you purchase.
- Support requests: anything you send us through our Support form, including your order number.
- Newsletter sign-ups: your email address if you subscribe to promotions.
Payment card details are entered directly with our payment processor. LRG Labs does not store full card numbers on our servers. Please never send card numbers or passwords through our Support form or by email.
Information collected automatically
When you browse our site, we and our service providers collect information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar technologies (see Section 3).
Information from third parties
We may receive information from payment processors (such as confirmation that a payment went through), shipping carriers (such as delivery status), and fraud-prevention services.
2. How We Use Your Information
- Process, ship, and track your orders, and send order and shipping updates.
- Create and manage your account.
- Answer your questions and handle returns or shipping issues.
- Verify that buyers meet our age requirement.
- Send promotional emails, only if you have signed up. Every email includes an unsubscribe link.
- Detect and prevent fraud, chargeback abuse, and unauthorized transactions.
- Understand how visitors use our site so we can improve it.
- Meet our legal, tax, and accounting obligations.
Research use only: All products sold by LRG Labs are intended strictly for laboratory and research purposes and are not for human consumption. Information we collect about age or identity is used only to apply our sales policies and meet legal requirements.
3. Cookies & Tracking Technologies
Cookies are small files stored on your device. We use:
- Essential cookies: keep your cart, login, and checkout working. The site will not function properly without them.
- Analytics cookies: help us understand traffic and which pages are useful.
- Marketing cookies: help us measure promotions and newsletter performance.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working.
4. How We Share Your Information
We share personal information only as needed to run our business:
- Payment processors to complete transactions securely.
- Shipping carriers to deliver your orders.
- E-commerce and hosting providers, including our store platform (BigCommerce), which host our website and order data.
- Email service providers to send order updates and newsletters.
- Analytics and fraud-prevention providers to protect and improve the store.
- Legal authorities when required by law, court order, or to protect our rights, customers, or the public.
- A buyer or successor if LRG Labs is involved in a merger, sale, or transfer of business assets.
We do not sell or rent your personal information to third parties.
5. Age Requirement
You must be at least 21 years old to create an account or place an order with LRG Labs. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it and cancel any related orders.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this policy:
- Order and transaction records: kept as long as required for tax, accounting, and legal purposes.
- Account information: kept while your account is active, or until you ask us to delete it.
- Support messages: kept as long as needed to resolve your request and for our records.
- Newsletter data: kept until you unsubscribe.
7. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate.
- Request deletion of your information, subject to our legal record-keeping obligations.
- Receive a copy of your information in a portable format.
- Opt out of marketing emails at any time.
- Opt out of the use of your information for targeted advertising.
US state residents: Residents of California and other states with consumer privacy laws (such as Colorado, Connecticut, Virginia, Texas, and Oregon) may have additional rights under those laws. We will not discriminate against you for exercising any of these rights.
Canadian residents: You may have rights under PIPEDA and applicable provincial privacy laws, including access to and correction of your personal information.
To make a request, email info@lrglabs.com or contact us through our Support page and select "Other." We may need to verify your identity before completing your request.
8. Data Security
Our website uses SSL encryption, and payments are handled by PCI-compliant processors. We limit access to personal information to people who need it to do their jobs. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information.
9. International Visitors
Our website is operated from, and your information may be stored and processed in, the United States or other countries where our service providers operate. By using our site, you understand that your information may be transferred outside your country of residence.
10. Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes may also be announced on our website or by email.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, email us at info@lrglabs.com or reach out through our Support page. We typically respond within 1–2 business days.